Resume

Seasoned Product Designer with over 10 years of expertise in human-centered design, crafting exceptional digital solutions that drive engagement and foster growth. Demonstrated success in leading cross-functional teams and shepherding products through the entire lifecycle, from initial research to final implementation. Adept at transforming complex challenges into intuitive, user-friendly experiences for both web and mobile platforms. Utilizes a collaborative strategic thinking approach and unwavering commitment to design excellence to deliver high-impact results, consistently aligning user needs with business objectives in fast-paced, dynamic environments.

Skills

Professional Experience

T-Mobile, Denver, CO | Jun 2018 – Jan 2025
Principal Product Designer  

• Developed a data-driven product vision for the flagship app (10M+ active users), influencing 12 cross-functional teams and executive leadership, resulting in increased customer satisfaction following key experience improvements.

• Enhanced T-Mobile's B2B and B2C digital properties through human-centered design (user research, data analytics, rapid prototyping) to drive higher self-service adoption on web and app channels.

• Increased feature output by 25% for frontline and consumer-facing tools by streamlining the design handoff process in an Agile development workflow, introducing daily stand-ups, collaborative design sessions, and feedback tools to enhance communication and minimize rework.

• Coached 5 designers through a Mentor Match program and fostered team growth by leading workshops focused on tools, techniques, and career development, boosting team morale, knowledge sharing, and professional growth.

• Led a cross-functional team of 8 (designers, engineers, and product managers) to contribute new components and patterns to the library, creating detailed documentation and usage guidelines that improved workflow efficiency, reduced design debt, and accelerated feature delivery. 

• Gained senior leadership buy-in for a new device and rate plan selection solution within the T-Mobile app, simplifying the customer purchasing journey and driving digital adoption.

Healthgrades, Inc., Denver, CO | Dec 2017 – Apr 2018
Lead Product Designer

• Led the redesign of provider profile pages (3M+ listings), streamlining information architecture, enhancing search functionality, and incorporating user research insights, resulting in an 11% increase in user engagement and an 8% improvement in conversion rates.

• Spearheaded a major design system overhaul, creating new UI components, developing documentation, and conducting usability testing, leading to the reduction of design iteration cycles by 18% and improved the mobile web profile experience.

• Integrated design QA into the Agile workflow, fostering stronger collaboration with developers and cross-functional teams, increasing feature delivery by 12% and reducing the UX backlog by 20%.

• Developed and facilitated structured mentorship sessions focused on UX methodology, design systems, and interaction design. Partnered with junior designers on projects, providing constructive feedback and guidance through design reviews, contributing to a more consistent and efficient design process.

Niolabs, Denver, CO | Mar 2017 – Nov 2017
Lead Product Designer

• Led visual design and development of an IoT management platform, shaping the account management portal and marketing website while driving cross-team collaboration on human-centered design principles and usability testing.

• Created wireframes, user flows, and interactive prototypes (Figma/Sketch) to communicate design concepts and ensure seamless developer handoffs, leveraging HTML/CSS expertise to strengthen collaboration and design feasibility.

• Partnered with UI experts to evolve the new design system, contributing to a component library and style guide that improved design consistency and speed, reducing rework and accelerating development cycles.

Closerlook, inc., Chicago, IL | Nov 2014 – Mar 2017
Lead User Experience Designer

• Drove the adoption of human-centered design in a highly regulated industry by establishing strategic frameworks, implementing user research, and refining usability testing, ensuring seamless developer handoffs.

• Redesigned seven pharmaceutical brand websites, delivering wireframes, prototypes, and user flows to create a cohesive, customer-centric UX while collaborating with stakeholders and engineering teams.

• Facilitated design workshops to define user personas and journey maps, fostering collaboration between creative, technical, and account teams to align on key design decisions and a user-centered approach.

• Streamlined the regulatory design process, reducing design revisions by 36%, cutting development time by 22%, and accelerating stakeholder alignment.

Education

Bachelor of Fine Art, (BA), Graphic Design  |  University of Akron  |  Akron, Ohio